FAQs
Delivery
Delivery Cost
Delivery Cost
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Oversized items delivery cost
Oversized items delivery cost
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Order processing
Order processing
Orders are processed and packaged at our Auckland warehouse between the hours of 5:30am - 3pm. Orders placed during the weekend or public holidays will be processed the next business day.
During sale and holiday periods, processing of orders may be subject to delay. We ask you to allow a minimum of 2 business days for your order to be dispatched.
Once your order has been dispatched by our warehouse team, you will receive an email containing your tracking link.
If your order contains both furniture and homeware items, you may receive multiple deliveries as these are managed by separate delivery partners.
When supplying a delivery address, where possible, use a physical address where there will be someone present to receive your delivery between 9am-5pm weekdays.
Delivery within New Zealand
Delivery within New Zealand
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Delivery within Australia
Delivery within Australia
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Furniture deliveries
Furniture deliveries
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International delivery
International delivery
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Customs and tax fees
Customs and tax fees
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Returns process
Returns process
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Delivery issues
Delivery issues
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Gift wrapping
Gift wrapping
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Returns
Returns form
Returns form
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Returns process for online orders
Returns process for online orders
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Returning online orders to a Città retail store
Returning online orders to a Città retail store
Orders are processed and packaged at our Auckland warehouse between the hours of 5:30am - 3pm. Orders placed during the weekend or public holidays will be processed the next business day.
During sale and holiday periods, processing of orders may be subject to delay. We ask you to allow a minimum of 2 business days for your order to be dispatched.
Once your order has been dispatched by our warehouse team, you will receive an email containing your tracking link.
If your order contains both furniture and homeware items, you may receive multiple deliveries as these are managed by separate delivery partners.
When supplying a delivery address, where possible, use a physical address where there will be someone present to receive your delivery between 9am-5pm weekdays.
Change-of-mind return policy
Change-of-mind return policy
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Faulty or incorrect goods return policy
Faulty or incorrect goods return policy
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Sale product return policy
Sale product return policy
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Refunds and credit notes
Refunds and credit notes
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Gift exchanges and returns
Gift exchanges and returns
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Retail store return policy
Retail store return policy
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Third party returns
Third party returns
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Click and Collect
How does Click & Collect work?
How does Click & Collect work?
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Ordering online
Guest checkout
Guest checkout
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Customer online account
Customer online account
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Cancelling your online order
Cancelling your online order
Orders are processed and packaged at our Auckland warehouse between the hours of 5:30am - 3pm. Orders placed during the weekend or public holidays will be processed the next business day.
During sale and holiday periods, processing of orders may be subject to delay. We ask you to allow a minimum of 2 business days for your order to be dispatched.
Once your order has been dispatched by our warehouse team, you will receive an email containing your tracking link.
If your order contains both furniture and homeware items, you may receive multiple deliveries as these are managed by separate delivery partners.
When supplying a delivery address, where possible, use a physical address where there will be someone present to receive your delivery between 9am-5pm weekdays.
Updating your delivery address
Updating your delivery address
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Pre-orders and product notifications
Pre-orders and product notifications
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Afterpay
How does Afterpay work?
How does Afterpay work?
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Who can use Afterpay?
Who can use Afterpay?
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Does Afterpay have a spend limit?
Does Afterpay have a spend limit?
Orders are processed and packaged at our Auckland warehouse between the hours of 5:30am - 3pm. Orders placed during the weekend or public holidays will be processed the next business day.
During sale and holiday periods, processing of orders may be subject to delay. We ask you to allow a minimum of 2 business days for your order to be dispatched.
Once your order has been dispatched by our warehouse team, you will receive an email containing your tracking link.
If your order contains both furniture and homeware items, you may receive multiple deliveries as these are managed by separate delivery partners.
When supplying a delivery address, where possible, use a physical address where there will be someone present to receive your delivery between 9am-5pm weekdays.
Is Afterpay available for in store purchases?
Is Afterpay available for in store purchases?
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Can I use Afterpay to purchase sale items?
Can I use Afterpay to purchase sale items?
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How do I return my order?
How do I return my order?
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Are there any other fees?
Are there any other fees?
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Gift Cards
Redeeming gift cards
Redeeming gift cards
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Purchasing a digital gift card
Purchasing a digital gift card
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Purchasing a physical gift card
Purchasing a physical gift card
Orders are processed and packaged at our Auckland warehouse between the hours of 5:30am - 3pm. Orders placed during the weekend or public holidays will be processed the next business day.
During sale and holiday periods, processing of orders may be subject to delay. We ask you to allow a minimum of 2 business days for your order to be dispatched.
Once your order has been dispatched by our warehouse team, you will receive an email containing your tracking link.
If your order contains both furniture and homeware items, you may receive multiple deliveries as these are managed by separate delivery partners.
When supplying a delivery address, where possible, use a physical address where there will be someone present to receive your delivery between 9am-5pm weekdays.
Gift card balance
Gift card balance
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Gift card expiry
Gift card expiry
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General
Product information and assembly instructions
Product information and assembly instructions
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Product availability
Product availability
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Custom furniture
Custom furniture
Orders are processed and packaged at our Auckland warehouse between the hours of 5:30am - 3pm. Orders placed during the weekend or public holidays will be processed the next business day.
During sale and holiday periods, processing of orders may be subject to delay. We ask you to allow a minimum of 2 business days for your order to be dispatched.
Once your order has been dispatched by our warehouse team, you will receive an email containing your tracking link.
If your order contains both furniture and homeware items, you may receive multiple deliveries as these are managed by separate delivery partners.
When supplying a delivery address, where possible, use a physical address where there will be someone present to receive your delivery between 9am-5pm weekdays.
Commercial and wholesale
Commercial and wholesale
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Careers
Careers
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Warranty
Città Warranty
Città Warranty
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Warranty terms and conditions
Warranty terms and conditions
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Warranty terms and conditions
Warranty terms and conditions
Orders are processed and packaged at our Auckland warehouse between the hours of 5:30am - 3pm. Orders placed during the weekend or public holidays will be processed the next business day.
During sale and holiday periods, processing of orders may be subject to delay. We ask you to allow a minimum of 2 business days for your order to be dispatched.
Once your order has been dispatched by our warehouse team, you will receive an email containing your tracking link.
If your order contains both furniture and homeware items, you may receive multiple deliveries as these are managed by separate delivery partners.
When supplying a delivery address, where possible, use a physical address where there will be someone present to receive your delivery between 9am-5pm weekdays.
Remedy for products covered by Warranty
Remedy for products covered by Warranty
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Consumer Guarantees Act
Consumer Guarantees Act
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